Refund policy

Return/Refund Policy

1. Contact us using our online contact form to receive a product return authorization.

2. A copy of your original receipt and credit card slip must accompany any return, exchange or refund.

3. Merchandise to be returned or exchanged must be received within 60 days of purchase and with the receipt.

4. Credit will be provided and/or replacement merchandise sent the same day the merchandise is received by us.

5. A $15 admin fee will be charged on all returns and exchanges.

Processing will be as follows:

For refunds, credit will be provided for the price of the merchandise and any applicable taxes, excluding shipping costs.

Exchanges will be handled on an even exchange basis.  You pay the shipping back to us, we pay the shipping for sending the replacement merchandise to you.

If a return is due to a shipping error or a manufacturer’s defect, the initial shipping and return shipping charges will be waived.  The original shipping charge will also be credited back to your credit card.

Contact us at orders@urbanpoling.com for return information and arrangements